AI
Vavus Concierge
Customer answers by phone, on your site, and in chat, using your business knowledge.
The catalog includes desktop and mobile previews with sample people and data. Ask for a live demo of any system.
What it does for you
Nobody waits on hold.
It answers calls, website chat and a hosted page, day and night.
It never invents policy.
It answers from your documents, price lists, pages and past support conversations. If it doesn’t know, it says so and passes the call to your team.
It books, checks, and takes payment mid-conversation.
It can look up an order, book a slot or send a payment link during the call.
What it is
A customer-service agent that answers your customers on the phone, on your website, and in chat, by voice or by text, grounded only in your business’s own knowledge. Give it your documents, web pages, price lists, recordings, and past support conversations; it answers from them and says so when it does not know, rather than inventing policy.
Mid-conversation it can look things up and take action: check an order, make a booking, send a payment link. It hands over to a person the moment it should, as a live takeover or by taking a message. The console holds the knowledge catalog, the live conversation desk, transcripts, quality scoring, spend, and an insights view of the questions asked most, the questions nobody could answer, your busiest hours, and the requests to buy or book that went unserved.
Setup is a guided interview, and a business user changes persona, policy, voice, and language without a developer. The web, voice, and API channels can run entirely inside your own infrastructure on a private model, self-hosted voices, and a local speech engine; a dialable phone number is connected through your telephony provider. For practices and clinics, the engagement is scoped against HIPAA and a Business Associate Agreement is signed before any patient conversation is handled.
Features
- Voice and text on one agent, one knowledge base
- Website chat widget and a hosted agent page, no integration required
- Voice calls in the browser, no phone number needed
- Phone line connected through your telephony provider
- Knowledge catalog from documents, web pages, recordings, and past support conversations
- Answers only from your material, with an explicit "I don’t know" instead of invented policy
- Bookings, lookups, and payment links taken mid-conversation
- Live human takeover and message-taking
- Guided setup interview that writes the configuration, no developer needed
- Insights: top questions, unanswered questions, peak hours, and unserved demand
- REST API and signed webhooks
- Per-business isolation, PII scrubbing before indexing, and a layered safety stack
- HIPAA-scoped delivery with a signed Business Associate Agreement for healthcare
Platforms
- Web
Delivery modes
- Our cloud
- Client cloud
- On-prem
Integrations
- Telephony provider
- Business messaging provider
- Model provider API
- Helpdesk / CRM
- Calendar
- SSO / SAML
- Webhooks
Custom pricing for every project.
Demo in 5–10 business days, using your documents, on a private link. $2,500, credited to the build if you sign within 60 days. Your fixed quote usually arrives within one business day of a complete inquiry.